About Us
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About Us
Partner with an Employer of Record
At STAR HR, we act as Employer of Record and provide payroll services to companies with pre-identified, transitioned contractors. Whether your workers are temporary, seasonal, fractional or gig-only, we’ll onboard them with ease and handle all the necessary paperwork throughout their employment.
Our clients have come to rely on us, for both the quality of our work and our deep commitment to customer service. Our Customer Driven approach focuses on Accuracy, Efficiency, Simplicity and Responsiveness, and it altogether informs every aspect of what we do
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Responsiveness
We’re here when you need us. That’s the definition of a partnership. We stay close, so you can stay focused on the task at hand. We reach out to all new hires within 24 hours of receiving their information. Going forward, those hires will have access to a member of our team via email, phone or text. All requests will receive an answer within 6 hours, and we respond to most within 1 hour. -
Efficiency
A successful business has people and processes that work together seamlessly. At Star HR, we take that to heart and have streamlined our on-boarding process to save you time and money. In fact, most contractors can complete our onboarding in as little as 15 minutes. We accomplish that with a secure and user-friendly system that allows contractors to fill out their information on a phone, tablet or computer with ease. -
Customer Driven
Our customers are the core of our business, and that includes not just the companies we work with, but also the contractors we support. When we treat those customers the way they want to be treated, we lay the groundwork for success. That’s why each contractor is paired with an account manager who acts as their guide through onboarding and beyond. That account manager stays connected, with regular touchpoints as long as the contractor works for you. They’re available 24/7, by phone, text or email. Then, we follow up with satisfaction surveys to measure our progress. -
Accuracy
At STAR HR, data integrity is a top priority. We maintain meticulous attention to detail and cutting-edge systems for timekeeping and timesheet approval. We also stay up to date on the latest rules for compliance, so you can stay ahead of the curve. That work pays off for our clients: We proudly maintain a weekly payroll error rate of less than 1%. And on average, we receive less than one general support inquiry per day. -
Simplicity
Our staff knows all the latest terms and procedures — and can explain it to you in plain English. Managing contingent labor can be a strain on your team and your resources, but our team makes it easy. We know all the latest procedures and terminology in the field — and we can explain it to you in plain English. We maintain that straightforward approach on the contractor side, too. We keep it simple because the last thing you need is another procedural headache. You need to stay focused on growing your business. Let STAR HR take care of the rest.
